customer service

Our HQ:

Flames Foods

Newton Business Park

26 Standard Road


NW10 6EU

Have Questions? 

or fill our contact form:

Frequently asked questions

How does your home shopping service work?

Spend £50 or more on our online store and we will deliver your shopping to you in one of our special refrigerated vans, at a time that suits you.

What area's do you offer home delivery to?

We offer delivery to any location within the West London area.

What are your delivery times?

Once your order is placed a member of our team will contact you inorder for you to choose from 2 hour slots between 9am and 6pm.

How is my shopping delivered?

Temperature controlled vans will deliver your shopping direct to your door in perfect condition, ensuring your frozen food stays frozen and your chilled food stays chilled.


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